TSB apologises as payments glitch hits on payday

Chief Executive of the TSB bank, Paul Pester, poses outside the bank's Baker Street branch in London September 9, 2013. Britain's 200-year-old TSB bank returned to the high street on Monday after an 18-year absence, the result of action by regulators and the government to introduce greater competition for the country's banks following several consumer scandals.

Payments to and from TSB bank experiencing issues on Thursday morning.
Some customers complain they have been left without their salary on payday.
Bank apologises to customers, saying it's "working as hard and as fast as we can to resolve any issues."

LONDON — TSB is investigating problems with standing orders and bank-to-bank transfers, leaving some customers without their salary on payday.

The bank is experiencing issues with payments on Thursday and a customer service assistant confirmed to BI that the bank has been aware of problems since around 7 a.m. (Disclosure: the author is a TSB customer affected by the issue.)

The assistant said it is unclear whether the issue is specific to TSB or affecting other banks too.

Some TSB customers took to Twitter to complain of issues:

@TSB Hi - my salary has not gone in to my account and I believe this is the case for several other people. Is there a problem?
— Tracey Jones-Hughes (@Tracey_JH) November 30, 2017

@TSB wages haven’t gone into my a/c today 🤔 is there probs your side?
— Kel (@AnneLadylawson) November 30, 2017

@TSB are you experiencing problems with pending transactions. My pending transactions disappeared of my account but not showing on my statement either
— Ross Foulkes (@ross_foulkes) November 30, 2017

@AskHalifaxBank @TSB morning. Are there any known problems on either of your systems? Our monthly standing order from Halifax to TSB hasn’t gone through and slightly worried. Thanks
— Tommy Laws (@burtluque) November 30, 2017

@AskHalifaxBank I have a standing order set up so every week £100 goes in to my TSB to save but today it’s showing as going out my Halifax but not going in to my TSB. What can i do?
— chelsea! (@chelseaportman2) November 30, 2017

A spokesperson for TSB confirmed the bank was aware of problems and investigating.

The spokesperson said: "We’d like to apologise to our customers who might be experiencing some disruption when making or receiving payments to TSB. We’re working as hard and as fast as we can to resolve any issues and will update our customers as soon as we possibly can."

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