How is social media used at work? [#ChartoftheDay]

If your creating B2B content for social, have you stopped and asked yourself what your audience actually uses social for?

You create content, you publish it and you promote it on social media. Create, Publish, Promote, Repeat. Yet have you ever thought to consider how your audience are actually using social media whilst they are at work? Are they using it to relax during a tea break? In which case humorous and easy to read content will do best. Or are they using it to learn more about their industry and discover new trends, in which case detailed thought leadership and posts providing industry specific stats will go down well.

New research from Pew Research Centre asked over 2000 American adults how they use social media at work, to discover what people are looking for when browsing during working hours. The results are interesting, and show how no one reason dominates.

The most common reason was to take a mental break from work, although this still only accounted for 1/3rd of respondents, highlights the diversity of uses. 1/5th used it to find information that solves problems at work, whilst only just over 1/10th used it for asking questions about work.