What are the main barriers to online conversion?

Over half of customers prefer to buy from a site using guest checkout

In our latest Chart of the Day, we find that research by Worldpay suggests there are several key barriers to cart abandonment, including lack of guest checkout and lack of delivery option available.

It's the most important thing anyone in E-commerce or digital marketing can focus on: how to cut abandonment rates and increase conversions. As digital marketers ourselves it's something we're working on everyday.

The research found that:

• Over half prefer guest checkout
• Over half would abandon their cart if they cannot get the delivery option they want
• Almost 7 in 10 customers aged between 18 and 35 are more likely to purchase on their mobile phones
• Over half of customers are positive about one click purchasing
• Nearly 4 in 10 think paying online is too slow

The research also found that most customers abandon because they have to create an online account to complete the purchase.

• Sample: 2500 customers, online survey, March 2016, Worldpay 
• Recommended resource: Visit our E-commerce toolkit to read our top 10 E-commerce mistakes 

 

Contributer : Smart Insights