7 ways to troubleshoot if Cash App is not working

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• If the Cash App is not working for you, there are a handful of ways to troubleshoot the problem.
• Start by closing and restarting the app, or check to see if it works in a web browser. 
• Here are seven common ways to get the Cash App back up and running.

Similar to apps like PayPal and Venmo, Cash App is a popular peer-to-peer payment system that lets you send and receive money. A full-featured financial platform, Cash App issues you a debit card tied to your Cash account and even lets you use it for investing and Bitcoin. Like any online service, though, sometimes things can go awry and it may not work when you need it. If Cash App is not working for you, here are seven ways to troubleshoot the app and get up and running quickly. 

Restart the app

If the Cash App doesn't appear to be working properly, the first thing to try is to close the app completely (sometimes called force-closing the app). Here is how to close an app on Android and close an app on iOS. After you close the Cash App, start it again and see if that has solved the problem. 

If Cash App isn't working properly, try closing it and starting it again.

Dave Johnson

Try using the website instead

When you encounter a problem with an app like this, it can be annoying because there are so many potential issue. Is there a problem with your phone, the mobile app, or is the service offline entirely? One quick troubleshooting step: Try using the Cash App website. Log in and see if you can take care of your transaction there. If not, keep working your way through these steps.  

If you're having trouble with the app, try logging into the Cash App webpage.

Dave Johnson

Check to see if the service is offline

Because the Cash App relies on an online service, it's possible that the service could be down, affecting connectivity for everyone. For many online services, you can check status on Downdetector, but Cash App has a better option: Cash App has its own status page, which can tell you if specific services like Send & Receive Money, Cash Card, Direct Depots and Add Cash are working properly. If the service you need is offline, there's nothing you can do except wait for the problem to be solved. 

You can log into Cash App's status page to see if all its services are online.

Dave Johnson

Check your internet connection

If you're having trouble connecting to Cash App or completing a transaction from your mobile device, there's a good chance that you are having internet connectivity issues. The Cash App needs to be able to go online, of course, either via Wi-Fi or your phone's cellular service. Make sure you see a strong Wi-Fi or cellular signal in the status at the top of the phone's display. If it's not clear if you have reliable service, try to use another app that accesses the internet to make sure your connection isn't what's causing a problem.

Clear the Cash App's data cache

If nothing has solved your problem so far, it's possible that there is a problem with the Cash App's data cache. If the cache is corrupted, you might need to clear the cache to get the app working again. 

Unfortunately, the only way to clear an app's cache on the iPhone is to delete the app and then reinstall it from the App Store. But you can clear the Cash App's cache on your Android device without removing the app:

1. Start the Settings app and tap Apps.

2. If necessary, tap See all apps and then tap Cash App.

3. Tap Storage & cache. 

4. Tap Clear cache. 

Use the App Info page on your Android device to clear the app's data cache.

Dave Johnson

Check with your bank 

Perhaps the problem isn't with the app not connecting properly — if you're having trouble completing a transaction, then the issue is more likely to be associated with your bank. You might need to talk to your bank's customer support to authorize the Cash App, or find out why you're having trouble with a transaction. If in doubt, call your bank. 

Contact Cash App's customer service

If all else fails, reach out to Cash App's customer support. The app maintains excellent customer service, both on the website and in the mobile app. 

On the app, tap your account icon at the top of the screen, then, in the Account & Settings section, choose Support. Tap Start a Chat to start a live chat. On the website, tap Settings in the navigation pane on the left, then tap Support at the bottom of the page. There's no live chat on the web, but you can send an email. 

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Contributer : Business Insider https://ift.tt/FvE0SWA

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