How to cancel your Amazon Prime membership on desktop or mobile

Amazon Prime logo on a smartphone screen with a patterned background made up of smaller Amazon logos.
You can cancel Amazon Prime at any time.

An Amazon Prime subscription comes with several great benefits, including free two-day shipping, streaming services (Prime Video and Amazon Prime Music), and exclusive access to all of the top deals during Amazon Prime Day sales.

But for $139 a year or $15 a month, the expense may not be worth it to everyone. If you decide you don't need the membership anymore, you can easily cancel Amazon Prime. Canceling your Amazon Prime subscription is straightforward, whether you have a free trial or pay for the service. 

Here's a step-by-step guide on how to cancel Amazon Prime.

How to cancel Amazon Prime membership

You can end your Prime membership on a web browser or with the mobile app.

On a web browser

1. Log into your Amazon account through the Amazon website, hover over Account & Lists, and click on Prime Membership in the drop-down menu.

The menu that pops up when you hover over "Account & Lists," with the "Prime Membership" option highlighted.
Hover over "Account & Lists" and click "Prime Membership."
2. On the top right-hand side of the page, click on Update, cancel, and more under the Membership heading. Then click End membership.
The Prime membership settings on Amazon, with the “End membership” option highlighted.
Click this drop-down menu and select "End membership."
The “Membership & Subscriptions” page on Amazon, with the “Prime Membership settings” button highlighted.
Click on “Prime Membership settings.”
3. On the next page, click Cancel My Benefits.
The first confirmation page when canceling Amazon Prime membership, with the “Cancel My Benefits” button highlighted.
Click on "Cancel My Benefits."

4. You'll then be asked to reconsider your decision, but if you still want to go ahead, click Continue to Cancel.

The second confirmation page when canceling Amazon Prime membership, with the “Continue to Cancel” button highlighted.
Click on "Continue to Cancel."
5. Amazon will ask you to reconsider again, but since you're certain you want to cancel your Prime subscription, click Cancel Membership.

On the mobile app

1. Open the app on your iOS or Android device and log into your account.

2. Tap the profile icon in the menu at the bottom.

The Amazon mobile app, with the profile icon highlighted.
Tap on the profile icon.

3. Tap Your Account

Amazon account info page, with the “Your Account” option highlighted.
Tap on “Your Account” to access your account settings.

4. Scroll down and tap Memberships & subscriptions.

The account settings screen in the Amazon mobile app, with the “Manage Prime Membership” option highlighted.
Tap “Memberships & subscriptions.”

5. Tap Prime Membership Settings.

The “Memberships & subscriptions” screen in the Amazon mobile app, with the “Prime Membership Settings” button highlighted.
Tap “Prime Membership Settings.”

6. Tap Manage membership.

The “Manage Prime Membership” screen on Amazon, with the “Manage membership” option highlighted.
“Manage membership.”

7. Tap Manage Membership - Update, cancel, and more – the last option in that menu.

The Prime membership settings in the Amazon app, with the “Manage Membership - Update, cancel and more” option highlighted.
Tap on “Manage Membership - Update, cancel and more.”

8. Tap End membership.

The first confirmation screen to end Prime membership in the Amazon app, with the “End membership” option highlighted.
Tap “End membership.”

9. Scroll past all the benefits that try to entice you to keep your Prime membership and tap Cancel My Benefits.

The second confirmation screen to end Prime membership in the Amazon app, with the “Cancel My Benefits” option highlighted.
Tap “Cancel My Benefits.”
10. Ignore the benefits again and tap Continue to Cancel.
The third confirmation screen to end Prime membership in the Amazon app, with the “Continue to Cancel” option highlighted.
Tap “Continue to Cancel.”

How to cancel Amazon Prime Video

Prime Video is one of the best streaming services, and you can subscribe for $9 a month if you're not a Prime member. But if you're ready to cancel, whether you're an Amazon Prime subscriber or only subscribe to Prime Video, here's how to terminate your service. 

Note: If you're an Amazon Prime subscriber, this will cancel your entire Prime plan, not just Prime Video. 

1. Open Amazon in any web browser. If you aren't already signed in, do so now.

2. Once signed in, hover your mouse over Account & Lists in the top-right. In the drop-down menu, click Your Prime Membership.

How to cancel Amazon Prime Video 1
Choose "Your Prime Membership" from the menu.

3. Near the top of the page, click Manage Membership.

4. In the drop-down menu, click End Membership, and then confirm this is what you really want to do. 

How to cancel Amazon Prime Video 2
In the drop-down under "Manage Membership," click "End membership."

5. Amazon will make you go through several pages where you have to confirm that you want to end your subscription on every page. Be sure to confirm all of them. 

How to cancel Amazon Prime Video 3
Amazon will repeatedly ask if you really want to end your Prime or Prime Video membership.

Once you confirm your cancellation, your membership will be ended.

How to get a refund after canceling Amazon Prime 

According to Amazon, customers who paid for a Prime membership but never used their benefits could be eligible for a full refund.

If you cancel your membership within three business days of converting from your free trial, you're also eligible for a full refund, provided you didn't use any Prime benefits during that time.

Those who have used the benefits could be eligible for a partial refund based on the remaining time in their membership and their use.

Amazon will process all refunds within three to five business days.

Read the original article on Business Insider


Contributer : Business Insider https://ift.tt/DnVjFQd
How to cancel your Amazon Prime membership on desktop or mobile How to cancel your Amazon Prime membership on desktop or mobile Reviewed by mimisabreena on Saturday, June 29, 2024 Rating: 5

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