Fujitsu implements enterprise IT Service Management solution for Dubai Silicon Oasis Authority

Fujitsu today announced that the company has implemented an Enterprise IT Service Management solution for the Dubai Silicon Oasis Authority (DSOA), underlining its expertise in delivering end-to-end solutions for major enterprise clients. The new solution will enable DSOA to achieve higher levels of operational efficiency and productivity through automated policies and processes.

The new system aims to improve Incident Management, Change Management, Problem Management, Purchasing, Contracts Management, and Asset Tracking & Management, in addition to assuring remote assistance is also available.

Bader Buhannad, Executive Vice President - Strategy, Business Services & Risk Management at DSOA, said: “As a government-owned high-tech free zone we continuously look after ramping up our ICT operations to deliver seamless services at all times. We are pleased to deploy Fujitsu’s solution that will enable us to simplify the process of data management and achieving higher levels of productivity. We are confident that Fujitsu’s solution will further upgrade our control and governance, and boost efficiency in serving our business partners.”

The system has been put in place in order to reduce the complexity of audits by establishing automated validity controls and record traceability, as well as improving the speed of service requests.

The project supports the continuous ICT efforts of DSOA to be an ITIL/ISO-based infrastructure with a system that is powerful in the areas of stability, knowledge base, incident and problem management, workflows automation, reporting and the ability to capture responses for the operational level agreements.