Customers prefer the human element when it comes to customer service
Chart of the Week: 40% of customers are highly satisfied with agent-assisted methods of communicating with companies Customer experience (CX) is a huge part of driving engagement, sales and repeat custom. While companies understand why good CX is vital, there …..
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Contributer : Smart Insights
Customers prefer the human element when it comes to customer service
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Wednesday, May 29, 2019
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