She Learned Something Awful About Her Son. How The Airline Responded Is Amazing.

With all the recent reports of the way certain airlines have been treating their passengers, it's understandable that people aren't feeling that great about flying these days. However, what Southwest Airlines did last year for a mom in a time of crisis is a great reminder that there really are airlines that genuinely care about their customers. Peggy Uhle had already made it past security and boarded a flight from Chicago, Illinois, to Columbus, Ohio, when the plane stopped moving along the runway and turned around, heading back toward the gate. She was confused when a flight attendant told her...

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